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[Blogs](https://genio.co/blog) 2. [Disability Services](https://genio.co/blog/tag/disability-services) # AI and accessibility: How colleges can balance innovation and WCAG compliance Does your institutional AI strategy meet the 2026 digital accessibility mandates? We were joined by Heather Moore and Jaafar Al-Azzawi to discuss how to move beyond the innovation trap to achieve WCAG 2.1 AA compliance. ![Image 69: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ![Image 70: Calendar](https://genio.co/hubfs/raw_assets/public/genio-2025/images/calender.svg)Published: 7 Apr 2026 ![Image 71: Author](https://genio.co/hubfs/raw_assets/public/genio-2025/images/author.svg)Arpita Utham ![Image 72: AI and accessibility: How colleges can balance innovation and WCAG compliance](https://genio.co/hubfs/BLOG_quiz%20me%20enhancements%20THUMB.png) ![Image 73: Tablet with a spanner ](https://genio.co/hubfs/ICON_Quiz%20Me%20customise.png) **Key takeaways** * **Implement accessibility-first procurement:** Avoid the innovation trap by vetting AI tools for accessibility before signing contracts. Always request a VPAT and conduct pilot testing with students who use assistive technology. * **Use AI to protect productive friction:** Protect critical thinking by designing process-oriented assignments. Leverage AI for tiered logic and foundational support while leaning into its weaknesses in multi-step reasoning. * **Build cross-functional teams:** Establish a collaboration between Disability Services, IT, faculty, and students to ensure AI tools are pedagogically sound and technically accessible. * **Prioritize high-impact quick wins:** Use AI to automate labor-intensive accessibility tasks like generating alt text for images and closed captioning for videos to meet immediate compliance goals. * * * Higher education is currently navigating a dual-track challenge: The rapid integration of artificial intelligence and the looming deadline for WCAG 2.1 AA digital accessibility mandates. While institutions are racing to adopt AI, they must ensure these tools do not create new barriers for students with disabilities. In a recent [Genio webinar](https://genio.co/webinars/can-you-integrate-ai-into-your-accessibility-strategy),we were joined by two leading accessibility experts, Heather Moore, Associate Director of Educational Support and Disability Services at the University of Maryland, Baltimore and Jaafar Al-Azzawi, Access Coordinator at the University of Memphis. Together, we explored a dual-track strategy that aims at using AI to reach compliance while ensuring the AI tools themselves remain accessible and pedagogically sound. ## How can colleges avoid the technology-first trap? Adopting technology first and addressing accessibility later is a costly mistake. Once a contract is signed, fixing digital barriers becomes significantly more difficult and expensive. Jaafar Al-Azzawi noted that schools often become so enamored with a tool's effectiveness that accessibility becomes an afterthought. Heather Moore added that while an AI copilot might write a kinder email, institutions must identify the specific learning barriers they are trying to solve before procurement. Here’s exactly how colleges can avoid the technology-first trap: * **Identify problems before procurement:** Focus on the specific learning barriers you need to solve rather than the hype of a new AI tool. * **Require a VPAT:** Demand a Voluntary Product Accessibility Template from every vendor to assess their compliance with WCAG standards. * **Conduct real-user testing:** Ensure students who use screen readers or other assistive technologies test the software during the pilot phase. View Genio’s approach to accessibility, VPAT and remediation plan [here](https://genio.co/blog/genio-acr-vpat-remediation-plan). ## How does AI scaffolding protect a student's critical thinking? There is a valid fear that AI dependency will replace student logic. However, the panel argued that AI, when used correctly, acts as powerful scaffolding. To prevent dependency, Jaafar Al-Azzawi suggests leaning into AI’s inherent weaknesses: * **Multi-step reasoning:** AI struggles with complex, tiered logic. * **Real-time context:** It cannot access live classroom discussions or specific lecture nuances. * **Process-oriented assignments:** Professors should ask students to describe how they arrived at a conclusion step-by-step, a task AI cannot easily replicate for a personal journey. Heather Moore compared the current state of AI to the early days of Zoom in 2019: "We are flying the plane as it is being built. We need to teach students how to work with AI reasonably rather than letting it write the entire paper." ## How can colleges build a cross-functional accessibility team? According to both the experts, a successful cross-functional accessibility team requires four key pillars: 1. **Disability Service Specialists**They understand the specific barriers created by different disabilities. 2. **IT & Instructional Designers**They ensure the tool integrates safely with the Learning Management System (LMS). 3. **Faculty**They are the primary users who understand the pedagogical impact. 4. **Students with disabilities**Critically, students who use assistive technology can catch issues that administrators might overlook. ## How can colleges meet WCAG 2.1 AA standards with limited resources? With the compliance deadline approaching, institutions must focus on progress over perfection. Both the experts agreed that while there is no magic pill, there are high-impact wins that don't require an institutional overhaul: * **Triage your content:** Prioritize the main institutional website, the LMS, and core General Education course documents first. * **Automate accessibility tasks:** Use AI to generate closed captions for videos and alt text for image-heavy slides. * **Shift institutional culture:** Move from a mindset of legal compliance to one of institutional agility, where accessibility is a sustained, campus-wide priority. * * * ## Conclusion: Future-proofing accessibility in the age of AI Structuring AI strategy around accessibility is not just a legal necessity for colleges now, but a commitment to inclusive excellence. Whether it's through a friendly competition between departments or by centralizing ownership in a dedicated office, the goal remains the same: unlocking better learning for everyone. Start by auditing your top 10 digital tools for WCAG 2.1 AA compliance today. By mastering a structured, extractable approach to content now, universities can future-proof their campus for the next evolution of learning technology. 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[![Image 80: Learn More](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/24880982/edb6c600-e949-4a2c-983d-c7e2ecf6eec5.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/24880982/edb6c600-e949-4a2c-983d-c7e2ecf6eec5) ## More from **Disability Services** [View All](https://genio.co/blog/tag/disability-services) [![Image 81: How can colleges align AI learning tools with WCAG compliance?](https://genio.co/hs-fs/hubfs/BLOG_uni%20survival%20tips%20THUMB.png?width=450&name=BLOG_uni%20survival%20tips%20THUMB.png) ![Image 82: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ### How can colleges align AI learning tools with WCAG compliance? As AI becomes embedded in everyday learning, colleges face growing pressure to balance accessibility, compliance, and student trust. We were joined by Lauren Tenney and Keely Reeves to discuss how institutions can align AI tools with WCAG standards while protecting autonomy, privacy, and student success.](https://genio.co/blog/how-colleges-align-ai-tools-with-wcag-compliance-genio)[![Image 83: ADA Title II compliance: How colleges can meet the WCAG deadline](https://genio.co/hs-fs/hubfs/BLOG_ai%20outline%20THUMB.png?width=450&name=BLOG_ai%20outline%20THUMB.png) ![Image 84: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ### ADA Title II compliance: How colleges can meet the WCAG deadline Higher education is shifting from reactive remediation to proactive ADA Title II compliance, requiring a strategic triage of digital content. We were joined by Jon Avila, Michael Canale, and Davida Dorosh to discuss how colleges can meet the WCAG 2.1 Level AA mandates.](https://genio.co/blog/ada-title-ii-compliance-how-can-meet-the-april-2026-deadline-colleges)[![Image 85: Effective alternatives to peer notetakers](https://genio.co/hs-fs/hubfs/BLOG_confidence%20academic%20performance%20THUMB.png?width=450&name=BLOG_confidence%20academic%20performance%20THUMB.png) ![Image 86: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ### Effective alternatives to peer notetakers With an ever growing demand for note taking support it's essential institutions find an effective alternative to strained peer note taking systems. Discover why technology driven solutions like Genio Notes are essential for scalable, consistent, and empowering accessibility for your students.](https://genio.co/blog/effective-alternatives-to-peer-notetakers) [View All](https://genio.co/blog/tag/disability-services) [Genio logo - home](https://genio.co/) * Products * [Genio Notes](https://genio.co/notes) * [The Confident Notetaker's Masterclass](https://genio.co/the-confident-notetakers-masterclass) * [Genio Present](https://genio.co/present) * Pricing and plans * [For institutions](https://genio.co/pricing/institutions) * [Institution Wide package](https://genio.co/pricing/institution-wide) * [Individual user quote](https://cc.genio.co/genio-individual-user-quote-request) * [ROI calculator](https://genio.co/resources/roi-calculator) * [For individuals](https://genio.co/pricing/individuals) * [Get Genio Notes for free](https://genio.co/pricing/get-genio-free) * Why choose Genio * [Genio for institutions](https://genio.co/solutions/institutions) * [Genio for students](https://genio.co/solutions/students) * [Recommend Genio](https://genio.co/resources/assessors-toolkit) * Resources * [Blog](https://genio.co/blog) * [Events and webinars](https://genio.co/resources/events-and-webinars) * [Case studies and user stories](https://genio.co/resources/case-studies-and-user-stories) * [Product and feature guides](https://genio.co/resources/product-and-feature-guides) * [Research and insights](https://genio.co/resources/research-and-insights) * [Sign in](https://app.genio.co/account/sign-in) * About us * [About us](https://genio.co/about) * [Careers](https://genio.co/about/careers) * [Our Brand Story](https://genio.co/about/our-brand-story) * [Our history](https://genio.co/about/our-history) * [Research Accreditation Hub](https://genio.co/about/research-accreditation-hub) * [Media Kit](https://genio.co/about/media-kit) * Contact and support * [Get in touch](https://genio.co/contact) * [Help centre](https://help.genio.co/)Opens in a new tab * [Device compatibility](https://genio.co/specification) * [Service status](https://status.genio.co/)Opens in a new tab * [Visit us on our social](https://www.facebook.com/GenioLearn) * [Visit us on our social](https://www.instagram.com/geniolearn) * [Visit us on our social](https://uk.linkedin.com/company/geniolearn) * [Visit us on our social](https://www.youtube.com/@geniotools) * [Visit us on our social](https://www.tiktok.com/@geniolearn) * [![Image 87: Icon](https://genio.co/hs-fs/hubfs/website/vectors/Google_Play_Store_badge_EN.png?width=120&name=Google_Play_Store_badge_EN.png)Download app](https://play.google.com/store/apps/details?id=co.genio.notes) * [![Image 88: Icon](https://genio.co/hubfs/website/vectors/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.svg)Download app](https://apps.apple.com/gb/app/genio-notes/id6758772863) * [Privacy Notice](https://genio.co/privacy-notice) * [Service Agreement](https://genio.co/service-agreement) * [Accessibility Statement](https://genio.co/accessibility-statement) * [Data Security](https://genio.co/security) * [Third Party Licenses](https://genio.co/third-party-code-licenses) * [Cookie Preferences](https://genio.co/cookies) [](https://genio.co/blog/ai-accessibility-how-colleges-can-balance-innovation-and-wcag-compliance)