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[Blogs](https://genio.co/blog) 2. [Working at Genio](https://genio.co/blog/tag/working-at-genio) # Scaling with care: Employee Experience at Genio (formerly Glean) Emily joined Genio in 2018 and has been at the forefront of scaling the organisation’s employee headcount from around 30 to over 100, including building an Employee Experience team of six. As Genio's Head of EX, Emily has given us some insight into her role, including the successes and challenges of working in a scale-up environment. ![Image 70: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 2 min read ![Image 71: Calendar](https://genio.co/hubfs/raw_assets/public/genio-2025/images/calender.svg)Published: 13 May 2024 ![Image 72: Author](https://genio.co/hubfs/raw_assets/public/genio-2025/images/author.svg)Jacob Goodwin ![Image 73: Scaling with care: Employee Experience at Genio (formerly Glean)](https://genio.co/hubfs/BLOG_confidence%20academic%20performance%20THUMB.png) ![Image 74: Scaling with care: Employee Experience at Glean](https://genio.co/hubfs/BLOG_confidence%20academic%20performance%20HERO.png) ## Why is your team called Employee Experience rather than HR at Genio? ![Image 75: Emily Blake Headshot](https://genio.co/hs-fs/hubfs/Emily%20Blake%20Headshot.png?width=250&height=250&name=Emily%20Blake%20Headshot.png) Over the last five or six years we’ve seen a huge shift in HR departments, largely driven by changing needs of the workforce and a move towards people-centric ways of working. Employee experiences leans into product management principles of design-led thinking; applying problem solving approaches to address challenges and improve the overall employee experience. By changing our approach to ‘people’ strategy, we better understand and address the needs of employees, enhance the employee experience, and drive organisational success. ## What do you love the most about your role as Head of Employee Experience? I love how varied and broad the scope of the role is. It’s a function that’s still maturing and exploring new ways to make greater impacts so there's always something exciting going on. Likewise, there are countless opportunities for collaboration across many levels of the organisation as we search for new avenues for innovating and making our employee experiences even better. ## How do you manage strategy in a fast-paced scaleup environment? It all stems from creating a real focus on the top priorities. Given the pace and size of Genio, you have let go of things and sometimes say no. Naturally, this can be difficult, because everything feels important, but letting go lets us lean into what really needs to be focused on. It's also vital that we constantly review the data to inform our decisions. By ensuring that you have review points to stop, listen and reflect on the data, you can tap into the feedback & insights available to you to make the best decisions at speed and keep stakeholders informed. ## What’s the biggest challenge you’re facing in your role at the moment? This is a tricky one because all them are good challenges to have! But I'd say our key focus areas are: * Implementing high performance structures and getting the much needed buy-in. * Managing three different environments; remote, hybrid and office and creating strategies that enhance all three. * Creating and strengthening our relationships across all levels of the organisation. ## What would you say is your proudest achievement over the past year? Top of the list would have to be being a woman and a working mother in a senior role. Over the past year I've been transitioning back to work post maternity leave for the first time. This has had a profound impact on my outlook and I hope to lean into my own experiences to create and foster an environment of supporting women and working mothers in the workplace. ## Who do you find to be a great source of insight and inspiration? There are too many to list! But these are my top four: * Jessica Zwaan * Vanesa Cotlar * Hacking HR * Adam Horne at Open Org ## And finally, if you could have any superpower, what would it be? To read people's minds! ## Interested in working for Genio? At Team Genio, we're always on the lookout for talented people to join us. To learn more about working with us, and explore our latest opportunities, follow the link below! [Visit our careers page](https://glean.co/our-company/careers) ## Share this blog Facebook [![Image 76](https://genio.co/hubfs/raw_assets/public/genio-2025/images/facebook.png)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fgenio.co%2Fblog%2Femployee-experience-at-genio%3Futm_campaign%3Dshare-links%26utm_source%3Dfacebook%26utm_medium%3Dsocial) LinkedIn [![Image 77](https://genio.co/hubfs/raw_assets/public/genio-2025/images/linkedIn.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fgenio.co%2Fblog%2Femployee-experience-at-genio%3Futm_campaign%3Dshare-links%26utm_source%3Dlinkedin%26utm_medium%3Dsocial) Twitter [![Image 78](https://genio.co/hubfs/raw_assets/public/genio-2025/images/twitter.png)](https://twitter.com/share?url=https%3A%2F%2Fgenio.co%2Fblog%2Femployee-experience-at-genio%3Futm_campaign%3Dshare-links%26utm_source%3Dtwitter%26utm_medium%3Dsocial) Email [![Image 79](https://genio.co/hubfs/raw_assets/public/genio-2025/images/email.svg)](mailto:?subject=Scaling+with+care%3A+Employee+Experience+at+Genio+%28formerly+Glean%29&body=https%3A%2F%2Fgenio.co%2Fblog%2Femployee-experience-at-genio%3Futm_campaign%3Dshare-links%26utm_source%3Demail%26utm_medium%3Dsocial) [![Image 80](https://genio.co/hubfs/raw_assets/public/genio-2025/images/copy_link.svg)](https://genio.co/blog/employee-experience-at-genio) ![Image 81: Time for a simpler, smarter note taking accommodation?](https://genio.co/hubfs/cta_image.svg) ## **Time for a simpler, smarter note taking accommodation?** Genio Notes is the online note taking tool that makes compliance simple, reduces cost and admin burden, and improves student outcomes. [![Image 82: Learn More](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/24880982/edb6c600-e949-4a2c-983d-c7e2ecf6eec5.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/24880982/edb6c600-e949-4a2c-983d-c7e2ecf6eec5) ## More from **Working at Genio** [View All](https://genio.co/blog/tag/working-at-genio) [![Image 83: Genio takes on Baltimore: A recap!](https://genio.co/hs-fs/hubfs/BLOG_confident%20student%20THUMB.png?width=450&name=BLOG_confident%20student%20THUMB.png) ![Image 84: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 8 min read ### Genio takes on Baltimore: A recap! Last month, five members of the Genio team visited Baltimore to connect with institutions, gather insights, and share experiences. Here we take a look at some of the highlights and findings from the trip.](https://genio.co/blog/genio-takes-on-baltimore)[![Image 85: The human-centric future of online learning: Insights from the Leeds Online Learning Summit](https://genio.co/hs-fs/hubfs/BLOG_how%20present%20in%20front%20class%20THUMB.png?width=450&name=BLOG_how%20present%20in%20front%20class%20THUMB.png) ![Image 86: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 4 min read ### The human-centric future of online learning: Insights from the Leeds Online Learning Summit Head of Marketing at Genio, Tate Gibson, shares her experience of attending the Leeds Online Learning Summit dinner. Explore how online education is evolving, the unique challenges it faces, and the innovative strategies discussed at the summit.](https://genio.co/blog/the-future-of-online-learning-leeds-online-learning-summit)[![Image 87: What having a growth mindset means at Genio](https://genio.co/hs-fs/hubfs/BLOG_music%20study%20better%20THUMB.png?width=450&name=BLOG_music%20study%20better%20THUMB.png) ![Image 88: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 2 min read ### What having a growth mindset means at Genio Here, we take a look at one of Genio's core values - having a growth mindset. We take a look at what Genio offers to help employees personal development, and what some of the team say.](https://genio.co/blog/having-a-growth-mindset-means-at-genio) [View All](https://genio.co/blog/tag/working-at-genio) [Genio logo - home](https://genio.co/) * Products * [Genio Notes](https://genio.co/notes) * [The Confident Notetaker's Masterclass](https://genio.co/the-confident-notetakers-masterclass) * [Genio Present](https://genio.co/present) * Pricing and plans * [For institutions](https://genio.co/pricing/institutions) * [Institution Wide package](https://genio.co/pricing/institution-wide) * [Individual user quote](https://cc.genio.co/genio-individual-user-quote-request) * [ROI calculator](https://genio.co/resources/roi-calculator) * [For individuals](https://genio.co/pricing/individuals) * [Get Genio Notes for free](https://genio.co/pricing/get-genio-free) * Why choose Genio * [Genio for institutions](https://genio.co/solutions/institutions) * [Genio for students](https://genio.co/solutions/students) * [Recommend Genio](https://genio.co/resources/assessors-toolkit) * Resources * [Blog](https://genio.co/blog) * [Events and webinars](https://genio.co/resources/events-and-webinars) * [Case studies and user stories](https://genio.co/resources/case-studies-and-user-stories) * [Product and feature guides](https://genio.co/resources/product-and-feature-guides) * [Research and insights](https://genio.co/resources/research-and-insights) * [Sign in](https://app.genio.co/account/sign-in) * About us * [About us](https://genio.co/about) * [Careers](https://genio.co/about/careers) * [Our Brand Story](https://genio.co/about/our-brand-story) * [Our history](https://genio.co/about/our-history) * [Research Accreditation Hub](https://genio.co/about/research-accreditation-hub) * [Media Kit](https://genio.co/about/media-kit) * Contact and support * [Get in touch](https://genio.co/contact) * [Help centre](https://help.genio.co/)Opens in a new tab * [Device compatibility](https://genio.co/specification) * [Service status](https://status.genio.co/)Opens in a new tab * [Visit us on our social](https://www.facebook.com/GenioLearn) * [Visit us on our social](https://www.instagram.com/geniolearn) * [Visit us on our social](https://uk.linkedin.com/company/geniolearn) * [Visit us on our social](https://www.youtube.com/@geniotools) * [Visit us on our social](https://www.tiktok.com/@geniolearn) * [![Image 89: Icon](https://genio.co/hs-fs/hubfs/website/vectors/Google_Play_Store_badge_EN.png?width=120&name=Google_Play_Store_badge_EN.png)Download app](https://play.google.com/store/apps/details?id=co.genio.notes) * [![Image 90: Icon](https://genio.co/hubfs/website/vectors/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.svg)Download app](https://apps.apple.com/gb/app/genio-notes/id6758772863) * [Privacy Notice](https://genio.co/privacy-notice) * [Service Agreement](https://genio.co/service-agreement) * [Accessibility Statement](https://genio.co/accessibility-statement) * [Data Security](https://genio.co/security) * [Third Party Licenses](https://genio.co/third-party-code-licenses) * [Cookie Preferences](https://genio.co/cookies) [](https://genio.co/blog/employee-experience-at-genio)