```yaml website: metadata: title: "How to shift from transactional advising to relational coaching with Tyler Walsh" url: "https://genio.co/blog/how-to-shift-from-transactional-advising-to-relational-coaching-with-tyler-walsh" published_time: "2026-03-20T09:59:59.000Z" blog_tags: - Blogs - Supporting Students header: primary_elements: - logo: url: "https://genio.co/" alt: "Genio logo - home" - search: placeholder: "Enter search term" navigation: - main_menu: items: - label: "Products" link: "#" - label: "Pricing" link: "#" - label: "Resources" link: "#" - label: "About Genio" link: "#" actions: - item: label: "Sign in" url: "https://app.genio.co/account/sign-in" - item: label: "Get started for free" url: "https://genio.co/pricing/get-genio-free" - item: label: "Activate a licence" url: "https://app.genio.co/notes/activate" - item: label: "Watch a demo" url: "https://genio.co/watch-demo" - skip_to_main_menu: url: "https://genio.co/blog/how-to-shift-from-transactional-advising-to-relational-coaching-with-tyler-walsh#main-menu" - 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