Title: The power of inclusive language and technology | Genio URL Source: https://genio.co/blog/the-power-of-inclusive-language-and-technology Published Time: 2024-11-11T00:00:00.000Z Markdown Content: # The power of inclusive language and technology | Genio [Skip to main menu](https://genio.co/blog/the-power-of-inclusive-language-and-technology#main-menu)[Skip to footer](https://genio.co/blog/the-power-of-inclusive-language-and-technology#footer) * [Sign in](https://app.genio.co/account/sign-in) * [Get started for free](https://genio.co/pricing/get-genio-free) * [Activate a licence](https://app.genio.co/notes/activate)Activate a licence [](https://genio.co/)Genio logo - home * Products * Pricing * Resources * About Genio [Watch a demo](https://genio.co/watch-demo) [Genio Notes](https://genio.co/notes)Genio Notes ![Image 1: Learner support and retention icon](https://genio.co/hubfs/website/vectors/menu-icons/the_glean_study_tool_Icon.svg) Genio Notes The #1 note taking solution to 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[Disability Services](https://genio.co/blog/tag/disability-services) # The power of inclusive language and technology In a recent webinar, Leslie Smith, Manager of the Access Center at Volunteer State Community College, shared a powerful insight into the transformative impact of language and technology. ![Image 69: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 2 min read ![Image 70: Calendar](https://genio.co/hubfs/raw_assets/public/genio-2025/images/calender.svg)Published: 11 Nov 2024 ![Image 71: Author](https://genio.co/hubfs/raw_assets/public/genio-2025/images/author.svg)Chileshe Jackson ![Image 72: The power of inclusive language and technology](https://genio.co/hubfs/BLOG_tech%20dart%20type%20THUMB%20copy.png) ![Image 73: BLOG_tech dart type HERO-14](https://genio.co/hubfs/BLOG_tech%20dart%20type%20HERO-14.png) Leslie Smith has 35 years of experience in higher education and has played a critical role in promoting accessibility while breaking down the stigma surrounding disability services. Leslie recently shared with us that by simply changing the name of their department from "Disability Services" to "Access Center" and implementing innovative tools like Genio Notes, sparked a significant shift in campus culture, fostering an inclusive learning environment for all students. Let's take a deeper dive into how that worked at Volunteer State. ## The importance of inclusive language The term disability can often carry negative connotations, evoking feelings of limitation and inadequacy. By contrast, ‘access’ is a more positive and empowering word that emphasizes the importance of providing opportunities for all students. This subtle change in language had a profound effect on how students, faculty, and staff perceived the department's role. ## Leveraging technology for universal access The student population has evolved, with learners who were once considered [‘non-traditional’ now making up the new majority](https://www.chepp.org/wp-content/uploads/2023/04/CHEPP_NEW-TRADITIONAL-STUDENT_WHITE-PAPER.pdf). Many institutions are failing to adequately support these students, especially those who may not qualify for existing support programs. Volunteer State Community College’s dedication to inclusivity on campus includes providing essential tools for all students. This commitment led to the successful implementation of Genio Notes Institution Wide, with over 1,000 students registered to use it with the hope of getting even more. Genio Notes benefits not only students with disabilities but also a wide range of learners, including: * First-generation students * International and English as a Second Language (ESL) students * Post 25 students * Working students * Neuro-divergent students * **All students:** Genio Notes can enhance learning for all students by providing a comprehensive record of class content, which can be reviewed and studied at their own pace. ## Breaking down stigma and fostering a supportive community In the case of Volunteer State Community College and many other institutions, one of the biggest challenges faced by their students with disabilities is stigma. By using inclusive language and leveraging technology, there’s been proven evidence that this helps to break down these barriers and create a more welcoming and supportive community. Leslie emphasized that students were more likely to seek out support services without fear of judgment or discrimination. ## Embracing Universal Design for Learning (UDL) [UDL is an educational framework](https://genio.co/blog/building-inclusive-learning-environments-udl) that guides the creation of flexible learning environments that can meet the needs of diverse learners. By providing multiple means of representation, multiple means of action and expression, and multiple means of engagement, UDL ensures that all students have the opportunity to succeed. This was the case for the Access Center at Volunteer State Community College. ## Key takeaways that you can implement at your institution This powerful story, shared by Leslie Smith is a reminder of the importance of language and technology in shaping our perceptions and behaviors. By choosing our words carefully and embracing inclusive technologies, we can create a more inclusive and equitable world. * **Re-evaluate your language:** are there terms you use that might be unintentionally exclusionary? * Educate yourself: learn more about disability etiquette, inclusive practices, and [Universal Design for Learning (UDL)](https://genio.co/webinars/building-inclusive-learning-environments-with-udl-genio). * **Advocate for change:** be the voice and encourage your organization or community to adopt more inclusive language, policies, and technologies. * **Embrace inclusive technology:** explore tools like Genio Notes to enhance your learning and teaching experiences. If all institutions embraced this approach, could it significantly impact current and future learners who feel unsupported? Did you miss the webinar and want further insight on becoming an inclusive institution? The webinar is available to watch now. [Rewatch the full webinar](https://genio.co/webinars/your-october-genio-update-genio) ## Share this blog Facebook [![Image 74](https://genio.co/hubfs/raw_assets/public/genio-2025/images/facebook.png)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fgenio.co%2Fblog%2Fthe-power-of-inclusive-language-and-technology%3Futm_campaign%3Dshare-links%26utm_source%3Dfacebook%26utm_medium%3Dsocial) LinkedIn [![Image 75](https://genio.co/hubfs/raw_assets/public/genio-2025/images/linkedIn.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fgenio.co%2Fblog%2Fthe-power-of-inclusive-language-and-technology%3Futm_campaign%3Dshare-links%26utm_source%3Dlinkedin%26utm_medium%3Dsocial) Twitter [![Image 76](https://genio.co/hubfs/raw_assets/public/genio-2025/images/twitter.png)](https://twitter.com/share?url=https%3A%2F%2Fgenio.co%2Fblog%2Fthe-power-of-inclusive-language-and-technology%3Futm_campaign%3Dshare-links%26utm_source%3Dtwitter%26utm_medium%3Dsocial) Email [![Image 77](https://genio.co/hubfs/raw_assets/public/genio-2025/images/email.svg)](mailto:?subject=The+power+of+inclusive+language+and+technology&body=https%3A%2F%2Fgenio.co%2Fblog%2Fthe-power-of-inclusive-language-and-technology%3Futm_campaign%3Dshare-links%26utm_source%3Demail%26utm_medium%3Dsocial) [![Image 78](https://genio.co/hubfs/raw_assets/public/genio-2025/images/copy_link.svg)](https://genio.co/blog/the-power-of-inclusive-language-and-technology) ![Image 79: Time for a simpler, smarter note taking accommodation?](https://genio.co/hubfs/cta_image.svg) ## **Time for a simpler, smarter note taking accommodation?** Genio Notes is the online note taking tool that makes compliance simple, reduces cost and admin burden, and improves student outcomes. [![Image 80: Learn More](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/24880982/edb6c600-e949-4a2c-983d-c7e2ecf6eec5.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/24880982/edb6c600-e949-4a2c-983d-c7e2ecf6eec5) ## More from **Disability Services** [View All](https://genio.co/blog/tag/disability-services) [![Image 81: How can colleges align AI learning tools with WCAG compliance?](https://genio.co/hs-fs/hubfs/BLOG_uni%20survival%20tips%20THUMB.png?width=450&name=BLOG_uni%20survival%20tips%20THUMB.png) ![Image 82: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ### How can colleges align AI learning tools with WCAG compliance? As AI becomes embedded in everyday learning, colleges face growing pressure to balance accessibility, compliance, and student trust. We were joined by Lauren Tenney and Keely Reeves to discuss how institutions can align AI tools with WCAG standards while protecting autonomy, privacy, and student success.](https://genio.co/blog/how-colleges-align-ai-tools-with-wcag-compliance-genio)[![Image 83: ADA Title II compliance: How colleges can meet the WCAG deadline](https://genio.co/hs-fs/hubfs/BLOG_ai%20outline%20THUMB.png?width=450&name=BLOG_ai%20outline%20THUMB.png) ![Image 84: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ### ADA Title II compliance: How colleges can meet the WCAG deadline Higher education is shifting from reactive remediation to proactive ADA Title II compliance, requiring a strategic triage of digital content. We were joined by Jon Avila, Michael Canale, and Davida Dorosh to discuss how colleges can meet the WCAG 2.1 Level AA mandates.](https://genio.co/blog/ada-title-ii-compliance-how-can-meet-the-april-2026-deadline-colleges)[![Image 85: AI and accessibility: How colleges can balance innovation and WCAG compliance](https://genio.co/hs-fs/hubfs/BLOG_quiz%20me%20enhancements%20THUMB.png?width=450&name=BLOG_quiz%20me%20enhancements%20THUMB.png) ![Image 86: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ### AI and accessibility: How colleges can balance innovation and WCAG compliance Does your institutional AI strategy meet the 2026 digital accessibility mandates? We were joined by Heather Moore and Jaafar Al-Azzawi to discuss how to move beyond the innovation trap to achieve WCAG 2.1 AA compliance.](https://genio.co/blog/ai-accessibility-how-colleges-can-balance-innovation-and-wcag-compliance) [View All](https://genio.co/blog/tag/disability-services) [Genio logo - home](https://genio.co/) * Products * [Genio Notes](https://genio.co/notes) * [The Confident Notetaker's Masterclass](https://genio.co/the-confident-notetakers-masterclass) * [Genio Present](https://genio.co/present) * Pricing and plans * [For institutions](https://genio.co/pricing/institutions) * [Institution Wide package](https://genio.co/pricing/institution-wide) * [Individual user quote](https://cc.genio.co/genio-individual-user-quote-request) * [ROI calculator](https://genio.co/resources/roi-calculator) * [For individuals](https://genio.co/pricing/individuals) * [Get Genio Notes for free](https://genio.co/pricing/get-genio-free) * Why choose Genio * [Genio for institutions](https://genio.co/solutions/institutions) * [Genio for students](https://genio.co/solutions/students) * [Recommend Genio](https://genio.co/resources/assessors-toolkit) * Resources * [Blog](https://genio.co/blog) * [Events and webinars](https://genio.co/resources/events-and-webinars) * [Case studies and user stories](https://genio.co/resources/case-studies-and-user-stories) * [Product and feature guides](https://genio.co/resources/product-and-feature-guides) * [Research and insights](https://genio.co/resources/research-and-insights) * [Sign in](https://app.genio.co/account/sign-in) * About us * [About us](https://genio.co/about) * [Careers](https://genio.co/about/careers) * [Our Brand Story](https://genio.co/about/our-brand-story) * [Our history](https://genio.co/about/our-history) * [Research Accreditation Hub](https://genio.co/about/research-accreditation-hub) * [Media Kit](https://genio.co/about/media-kit) * Contact and support * [Get in touch](https://genio.co/contact) * [Help centre](https://help.genio.co/)Opens in a new tab * [Device compatibility](https://genio.co/specification) * [Service status](https://status.genio.co/)Opens in a new tab * [Visit us on our social](https://www.facebook.com/GenioLearn) * [Visit us on our social](https://www.instagram.com/geniolearn) * [Visit us on our social](https://uk.linkedin.com/company/geniolearn) * [Visit us on our social](https://www.youtube.com/@geniotools) * [Visit us on our social](https://www.tiktok.com/@geniolearn) * [![Image 87: Icon](https://genio.co/hs-fs/hubfs/website/vectors/Google_Play_Store_badge_EN.png?width=120&name=Google_Play_Store_badge_EN.png)Download app](https://play.google.com/store/apps/details?id=co.genio.notes) * [![Image 88: Icon](https://genio.co/hubfs/website/vectors/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.svg)Download app](https://apps.apple.com/gb/app/genio-notes/id6758772863) * [Privacy Notice](https://genio.co/privacy-notice) * [Service Agreement](https://genio.co/service-agreement) * [Accessibility Statement](https://genio.co/accessibility-statement) * [Data Security](https://genio.co/security) * [Third Party Licenses](https://genio.co/third-party-code-licenses) * [Cookie Preferences](https://genio.co/cookies) [](https://genio.co/blog/the-power-of-inclusive-language-and-technology)