Title: How Volunteer State Community College achieved success with Genio (formerly Glean) | Genio URL Source: https://genio.co/blog/volunteer-state-success-with-genio Published Time: 2024-11-06T00:00:00.000Z Markdown Content: # How Volunteer State Community College achieved success with Genio (formerly Glean) | Genio [Skip to main menu](https://genio.co/blog/volunteer-state-success-with-genio#main-menu)[Skip to footer](https://genio.co/blog/volunteer-state-success-with-genio#footer) * [Sign in](https://app.genio.co/account/sign-in) * [Get started for free](https://genio.co/pricing/get-genio-free) * [Activate a licence](https://app.genio.co/notes/activate)Activate a licence [](https://genio.co/)Genio logo - home * Products * Pricing * Resources * About Genio [Watch a demo](https://genio.co/watch-demo) [Genio Notes](https://genio.co/notes)Genio Notes ![Image 1: Learner support and retention icon](https://genio.co/hubfs/website/vectors/menu-icons/the_glean_study_tool_Icon.svg) Genio Notes 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[Blogs](https://genio.co/blog) 2. [Supporting Students](https://genio.co/blog/tag/supporting-students) # How Volunteer State Community College achieved success with Genio (formerly Glean) With 35 years of experience in higher education, Leslie Smith has been a driving force in promoting accessibility and breaking down stigma surrounding disability services. Here she shares how Genio has supported her efforts at Volunteer State Community College. ![Image 69: Clock](https://genio.co/hubfs/raw_assets/public/genio-2025/images/clock.svg) 3 min read ![Image 70: Calendar](https://genio.co/hubfs/raw_assets/public/genio-2025/images/calender.svg)Published: 6 Nov 2024 ![Image 71: Author](https://genio.co/hubfs/raw_assets/public/genio-2025/images/author.svg)Jacob Goodwin ![Image 72: How Volunteer State Community College achieved success with Genio (formerly Glean)](https://genio.co/hubfs/BLOG_how%20present%20in%20front%20class%20THUMB.png) ![Image 73: How Volunteer State Community College achieved success with Glean hero image](https://genio.co/hubfs/BLOG_how%20present%20in%20front%20class%20HERO-1.png) Higher education institutions are increasingly recognizing the diverse needs of their student populations. This shift towards inclusivity is exemplified by Volunteer State Community College and their innovative approach to supporting students. By embracing Universal Design for Learning (UDL) principles and implementing assistive technology, they have not only improved accessibility for students with disabilities but also fostered a more equitable learning environment for all. At the heart of this transformation is Leslie Smith, Access Center Manager at Volunteer State. With 35 years of experience in higher education, Leslie has been a driving force in promoting accessibility and breaking down stigma surrounding disability services. Leslie recently shared her insights on the successful [implementation of Genio Notes Institution Wide](https://genio.co/pricing/institution-wide) at Volunteer State, highlighting the strategies, challenges, and triumphs encountered along the way. [Missed the webinar](https://genio.co/webinars/your-october-genio-update-genio)? Fear not, below you’ll find the key takeaways… ## Redefining disability services One of Volunteer State Community College’s first impactful actions was changing the name of their department from "Disability Services" to "Access Center. This seemingly simple change had a profound impact in a number of ways: * **Shifting the focus:** It moved the conversation away from limitations and towards the concept of providing opportunities for all students to access education. * **Promoting shared responsibility:** The new name signaled that accessibility wasn't just the responsibility of one department, but a collective effort involving faculty, staff, and the entire college community. * **Reducing stigma:**By focusing on "access," the college created a more welcoming environment for students who might have felt hesitant to seek support from a department specifically labeled for "disabilities." ## Leveling the playing field with assistive technology Recognizing the power of technology to empower students, Leslie championed the adoption of Genio Notes for all students at Volunteer State. This decision stemmed from a key observation: many students who could benefit from accommodations weren't registered with the Access Center due to stigma or previous negative experiences. By offering Genio Notes Institution Wide, Leslie aimed to: * **Remove barriers:** Provide equal access to tools that could help students with note taking, focus, and information processing, regardless of whether they had a diagnosed disability. * **Promote equity:** Create a more level playing field where all students have the resources to succeed. * **Encourage self-advocacy:** Empower students to take control of their learning and utilize tools that fit their individual needs. ## Implementation as a collaborative endeavor Leslie's approach to implementing Genio Notes was strategic and collaborative. She secured funding through the college's technology fund, emphasizing the benefit to all students. She garnered support from key allies, including the IT department, faculty council, and individual faculty members, addressing concerns and providing training opportunities. A robust marketing campaign, with emails, posters, and social media, ensured students were aware of Genio Notes and its benefits. Leslie even reached out to local high schools to introduce Genio Notes to prospective students, generating excitement and awareness before they even enrolled. The results have been remarkable: * **Increased Genio Notes usage:** A significant rise in student adoption, including a dramatic increase in usage among students with disabilities who previously hesitated to seek support. * **Improved student success:**Students report feeling more confident and equipped to handle academic challenges. * **Greater faculty engagement:** Faculty members have embraced Genio Notes, using it to enhance their teaching and provide more inclusive learning experiences. * **Stronger campus community:** Students on remote campuses feel more connected, fostering a sense of belonging and shared purpose. ## Advice for other institutions Leslie Smith's leadership at Volunteer State Community College exemplifies the positive impact that a dedicated individual can have on an entire institution. By challenging traditional approaches and advocating for inclusive practices, she has created a legacy of accessibility and empowered countless students to achieve their full potential. Her story serves as an inspiration for other institutions seeking to build a more equitable and supportive learning environment for all. Leslie offered valuable advice for other institutions looking to support more students with assistive technology: * **Secure funding:** Explore alternative funding sources and make a strong case for the benefits of site-wide assistive technology. * **Build alliances:** Garner support from key stakeholders across the campus community. Develop a robust marketing campaign: Utilize various channels to reach students and promote the benefits of the technology. * **Engage faculty:** Address concerns, provide training, and encourage faculty to use the technology themselves. * **Attend webinars and learn from others:** Share ideas and best practices with colleagues from other institutions. * * * Volunteer State Community College's journey towards Site Wide demonstrates the transformative power of UDL principles and a commitment to inclusivity. By embracing Genio Notes and fostering a culture of accessibility, they have created a more equitable learning environment where all students have the opportunity to thrive. Their story serves as an inspiration and a roadmap for other institutions seeking to break down barriers and empower their students with the tools they need to succeed. [Watch the webinar](https://genio.co/webinars/your-october-genio-update-genio) ## Share this blog Facebook [![Image 74](https://genio.co/hubfs/raw_assets/public/genio-2025/images/facebook.png)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fgenio.co%2Fblog%2Fvolunteer-state-success-with-genio%3Futm_campaign%3Dshare-links%26utm_source%3Dfacebook%26utm_medium%3Dsocial) LinkedIn [![Image 75](https://genio.co/hubfs/raw_assets/public/genio-2025/images/linkedIn.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fgenio.co%2Fblog%2Fvolunteer-state-success-with-genio%3Futm_campaign%3Dshare-links%26utm_source%3Dlinkedin%26utm_medium%3Dsocial) Twitter [![Image 76](https://genio.co/hubfs/raw_assets/public/genio-2025/images/twitter.png)](https://twitter.com/share?url=https%3A%2F%2Fgenio.co%2Fblog%2Fvolunteer-state-success-with-genio%3Futm_campaign%3Dshare-links%26utm_source%3Dtwitter%26utm_medium%3Dsocial) Email [![Image 77](https://genio.co/hubfs/raw_assets/public/genio-2025/images/email.svg)](mailto:?subject=How+Volunteer+State+Community+College+achieved+success+with+Genio+%28formerly+Glean%29&body=https%3A%2F%2Fgenio.co%2Fblog%2Fvolunteer-state-success-with-genio%3Futm_campaign%3Dshare-links%26utm_source%3Demail%26utm_medium%3Dsocial) [![Image 78](https://genio.co/hubfs/raw_assets/public/genio-2025/images/copy_link.svg)](https://genio.co/blog/volunteer-state-success-with-genio) ![Image 79: Time for a simpler, smarter note taking accommodation?](https://genio.co/hubfs/cta_image.svg) ## **Time for a simpler, smarter note taking accommodation?** Genio Notes is the online note taking tool that makes compliance simple, reduces cost and admin burden, and improves student outcomes. 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